Pre-Order Details:

• Pre-Order Timeframe: Items are available for pre-order and will be produced once the pre-order period ends. This ensures sustainable production and reduces waste.

• Estimated Production Time: 6-8 weeks from the end of the pre-order period.

1. Delivery Options:

   • Standard Shipping: 5-7 business days after production is complete.

   • Express Shipping: 2-3 business days after production is complete.

   • International Shipping: 7-14 business days after production is complete.

2. Shipping Rates:

   • Standard Shipping: $7.99

   • Express Shipping: $15.99

   • International Shipping: Calculated at checkout

3. Order Updates:

   • You will receive an email notification when your pre-order is in production, and another when it has shipped, including a tracking number.

4. Order Tracking:

   • Once your order is shipped, you will receive an email with a tracking number.

5. Shipping Restrictions:

   • We currently do not ship to P.O. Boxes or APO/FPO addresses.

6. Customs and Duties:

   • International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

     At LUMIÉRE, we strive to provide our customers with high-quality, unique garments that harmonize heritage and innovation. As a new and emerging brand, we appreciate your support and understanding of our return policy.

     Returns and Exchanges

     We accept returns and exchanges under the following conditions:

     1. Eligibility:

        • Items must be returned within 30 days of receipt.

        • Items must be unworn, unwashed, and in their original condition with all tags attached.

     2. Pre-Order Items:

        • Given the nature of our pre-order system, we do not offer refunds on pre-order items. Instead, we provide exchanges.

     3. Process:

        • To initiate a return or exchange, please contact our customer service at reach.lumiere@gmail.com with your order number and reason for return.

        • Once approved, you will receive instructions on how to return your item(s).

     4. Shipping:

        • Return shipping costs are the responsibility of the customer.

        • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

     5. Refunds and Store Credit:

        • After we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.

        • Approved returns will be processed, and a store credit will be issued within 7 business days.

        • Please note that original shipping fees are non-refundable.

     6. Damaged or Defective Items:

        • If you receive a damaged or defective item, please contact us immediately at [email] with your order number and a photo of the issue. We will arrange for a replacement or refund.

     Final Sale Items

     Please note that final sale items, including those marked as clearance or discounted, are not eligible for returns or exchanges.

     Contact Us

     For any questions or concerns regarding our return policy, please contact our customer service team at reach.lumiere@gmail.com. We are here to assist you and ensure your shopping experience with LUMIÉRE is exceptional.